General

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  • All G&B-branded products are warranted against material or craft defects for 18 months from the date of original retail purchase.

Commitment

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  • After-sales service can make the relevant, personalized adjustment based on the National Product sales-related consumer rights and Interests Protection laws and regulations.

Services period

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  • The replacement policy: first, be in the warranty period; second, the authorized service center is determined to be from defects in material or artistry. The replacement time is within seven days from the date of purchase of the product, with valid purchase invoices in exchange for the new machine.
  • Warranty: The product is usually under warranty for one year from the date of sale if the manufacturer promises to give free repair and maintenance in the event of a failure due to quality problems.

Replacement

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  • Within the warranty period of the G&B-branded products, if there is a performance issue, it’s determined by the authorized service center to be a Manufacturing Defection. We will replace the product with a new printer with the relevant sales certificate within seven days from the sale date.
  • Warranty During the warranty period, if the end-user encounters a performance issue listed in the maintenance manual, they can use the relevant sales certificate to bring the printer to G&B Authorization Service Station for free repair. The free repair will be provided if the failure is not attributed to user error.

Quality failure warranty period

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  • A repairer will receive free repairs if you encounter printer quality issues within the service validity period. The repairer shall ensure that the repaired printer goods can be used generally for more than 30 days. In the case of overlap with the warranty period, the longer date shall prevail.

Replacement Warranty period

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  • The validity period of the printers will be adjusted after replacement. The seller’s signature on the purchase certificate indicates the replacement date.

Paid maintenance

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  • There is no service certificate or valid purchase certificate that can prove that 2. the G&B-branded products are within the period of validity of the service.
  • a non-official G&B service station repaired G&B-branded products